Privacy Policy | Lumae Aesthetics & Weight Loss

1. Introduction
Lumae Aesthetics & Weight Loss (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, schedule an appointment, communicate with us, or use our services.

Lumae Aesthetics & Weight Loss, is a registered business in CA.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

Full Name

Email address

Mobile phone number

Mailing address

Appointment and scheduling information

Service preferences and information you provide during consultations

Payment information, when applicable, which may be processed securely by third-party payment providers

Information submitted through website forms, consultations, or other communications

We may also automatically collect certain technical information when you use our website, including browser type, device information, IP address, pages visited, and website usage information.

3. How We Use Your Information

We may use the information we collect to:

Schedule and confirm appointments

Provide requested services

Respond to inquiries and requests

Send appointment confirmations and reminders

Send follow-up and service-related communications

Provide customer support

Send promotional or marketing messages when you have provided the appropriate consent

Improve our website, services, and customer experience

Process payments when applicable

Comply with applicable legal and regulatory requirements

4. SMS Communications

If you provide your mobile phone number and separately opt in to receive SMS messages, you consent to receive text messages from Lumae Aesthetics & Weight Loss.

Depending on the type of consent you provide, SMS messages may include:

Appointment confirmations

Appointment reminders

Follow-up care communications

Customer support messages

Account or service notifications

Promotional offers, special offers, discounts, announcements, and service updates when you provide marketing consent

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at (925) 744-7705 or [email protected].

SMS consent is not a condition of purchasing any goods or services.

5. SMS Consent and Mobile Information

SMS consent is collected through website forms and other approved opt-in methods where users actively provide consent before receiving SMS messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or rent mobile phone numbers or SMS consent information for marketing purposes.

6. Information Sharing
We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, such as:

Appointment scheduling providers

Payment processors

Secure messaging providers

CRM and technology providers

Other service providers that support our business operations

These providers may use information only as necessary to provide services on our behalf.

We may also disclose information when required by law or when necessary to protect our rights, users, or business.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure.

8. Your Rights

Depending on applicable law, you may have the right to:

Access your personal information

Request correction of inaccurate information

Request deletion of your information where permitted by law

Withdraw consent to receive marketing communications

Opt out of SMS communications at any time

To exercise these rights, contact us using the information below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and improve the user experience.

You may control or disable cookies through your browser settings.

10. Contact Information

Lumae Aesthetics & Weight Loss

Phone: (925) 744-7705

Email: [email protected]
Address: 4450 Black Ave, Suite A, Pleasanton CA 94566